Emerald River Serenity

Production Time

1-3 business days

Shipping Times

• European Union (EU): 2-11 business days
• United States (US): 3-7 business days
• International Shipping: 3-17 business days

Please note: These are estimated shipping times and may vary due to factors such as customs clearance, carrier delays, or unforeseen circumstances.

Tracking

Once your order ships, you will receive a tracking number via email to follow your package's progress.

Shipping Costs

Shipping costs will be calculated at checkout based on the weight, size, and destination of your order.

Customs Duties and Taxes

For international orders, you may be subject to import duties, taxes, or customs fees. These charges are the customer's responsibility.

Refund Policy

Quality Guarantee

We want you to be satisfied with the quality of the products you order. If you are not satisfied with the quality of a product, please reach out to us within 14 days of receiving the item and we will do everything we can to investigate and find a solution.

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure you are happy with your order.

If a replacement order is not feasible, or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

Color Consistency

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

• Machine type
• Machine settings
• Paper types
• Humidity in the room
• When the machine was last cleaned

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or Damaged Products

If you receive a defective or damaged order, we will cover the costs of a new order. This includes:

• Damage to the delivered products
• Errors in the number or quantity of the delivered products
• Lack of quality of the delivered product

Return Policy

We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

Lost Orders

For packages lost in transit, please get in touch with us within 14 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

Unless you specifically request a refund, we will automatically place a reorder for lost orders.

Criteria for Lost Orders

Before contacting us about a lost order, please confirm the following:

• The shipping address provided is correct and complete.
• You have contacted your local post office or the shipping carrier to attempt to locate the order.
• The order is not marked as delivered by the shipping carrier.
• Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 14 days of this date).
• There are no recent updates from the shipping carrier in the tracking link.